As part of our ongoing efforts to increase the skills and employability of our students and alumni, GO hosted a Customer Service Training last week. This valuable training, created and implemented by partner organizations Center for Frontline Retail and Retail Action Project, was led by a dynamic instructor, Ryan Field, RAP Education organizer.
A dozen GO graduates, of various experience levels, attended the informative and engaging training and earned industry-recognized customer service certifications. Over the course of three days, they learned about a variety of topics including employee rights, employer expectations, superior customer service, professional communication and conflict resolution. Pushed out of their comfort zone through role playing and public speaking, the women of GO gained knowledge, experience and confidence.
One student, Shamika R. shared the following, “I know my rights now. I can negotiate better. I know how to communicate more effectively. And I feel powerful now!” Shamika’s feelings of empowerment, echoed by all of the participants, reflect the importance of this training and other program offerings at GO. The goal is twofold; to provide our students with the tools they need to advocate more effectively for themselves and to help them realize their strengths, capabilities and value. This will empower them to achieve their goals and secure financial freedom. The participants of this training will remain in touch with Ryan Field and attend monthly hiring events at RAP.